Rostering is more than an operational task under the NDIS. It is a critical compliance activity that directly links your service agreements, claims, and audit evidence.
NDIS auditors regularly assess whether:
- Supports delivered match what is outlined in the Service Agreement
- Claims align with the type, duration, and timing of supports delivered
- There is clear evidence that supports were actually provided
- Rosters, timesheets, and progress notes align
Poor or inconsistent rostering is one of the most common causes of audit non-conformities, payment recovery, and provider risk.
WHY ROSTERING MATTERS UNDER THE NDIS PRACTICE STANDARDS
Under the NDIS Practice Standards, providers must be able to demonstrate:
- Transparency in service delivery
- Accurate records of when and how supports were delivered
- Alignment between Service Agreements, rosters, claims, and documentation
- Evidence-based service delivery
If it’s not rostered, documented, and claimed correctly, it’s a risk.
COMMON COMPLIANCE RISKS WITH POOR ROSTERING
Auditors frequently identify issues such as:
- Generic shifts that do not reflect the actual support delivered
- One long shift covering multiple support types without breakdown
- Claims submitted under the wrong support category
- No clear link between rostered shifts and progress notes
- Inability to demonstrate what support was delivered at what time
THE ROLE OF SERVICE AGREEMENTS AND CLAIMING
Your Service Agreement sets out:
- What supports will be delivered
- Under which categories
- At what frequency and duration
Your roster must reflect this.
HOW NITCOMPLY HELPS: SMART, COMPLIANT ROSTERING
NITComply connects:
Service Agreements → Rosters → Documentation → Claims
CREATING A COMPLIANT SHIFT IN NITCOMPLY
Step 1: Create a New Shift
Select staff, participant, date, time, and service location.
Step 2: Use Support Segments (Split Shifts)
Example:
10:00 am – 12:00 pm: Assistance with Daily Life (in-home)
12:00 pm – 2:00 pm: Community Participation
Add segments, assign categories, and specify times.
Step 3: Add Notes
Document location or transition details if required.
Step 4: Set Shift Status
Planned, Confirmed, Completed, or Cancelled.
WHY SPLIT SHIFTS MATTER
Split shifts reduce the risk of incorrect claiming and improve audit defensibility.
ROSTERS AS EVIDENCE OF SERVICE DELIVERY
Rosters link to attendance, progress notes, incidents, and invoices.
FINAL THOUGHT
Good rostering is good compliance.
NITComply turns rostering into an audit-ready compliance tool.